Refund & Cancellation Policy

At Sneaker Fever, we want you to be completely satisfied with your purchase. If you are not happy with your order, our refund and cancellation policy is clearly outlined below.

1. Cancellation Rules

Orders can be cancelled before they are dispatched. If you wish to cancel an order, please contact our support team immediately. Once an order has been handed over to our shipping partner, it cannot be cancelled and must be treated as a standard return.

2. Refund Eligibility & Time Window

Customers may request a return within 7 days of delivery. To be eligible for a return and subsequent refund, the item must be requested within this 7-day window.

3. Condition of Product

Items must be unused, unworn, and in their original condition and packaging (including the original shoebox and any tags). If the product is found to be used, damaged, or missing parts, the return will be rejected and no refund will be issued.

4. Refund Processing Time

Once we receive your returned item, our team will inspect it. We will notify you of the approval or rejection of your refund. If approved, refunds are processed within 5–7 business days after inspection. The refund will be credited back to your original payment method (e.g., Credit Card, UPI via Razorpay).

5. Non-refundable Cases / Deductions

The original shipping fee charged at the time of your order is non-refundable. If you receive a refund, the cost of forward shipping will be deducted from your total refund amount. Items purchased on final clearance sale are non-refundable.

6. How to Initiate a Return

• Log into your account and navigate to the Orders page to request a return.
• Alternatively, email us at support@sneakerfever.store with your Order ID.
• If approved, we will arrange a return pickup via our shipping partner or provide instructions to mail the item back to our facility.